Legal
Complaints procedure
If something has gone wrong, tell us. We would rather hear it and put it right than have you live with it.
Step 1: tell us
Email us with the property address, your report reference and what has gone wrong. We acknowledge every complaint within three working days.
Step 2: our review
A senior surveyor who was not involved in your survey reviews the file, and we give you a written response within 15 working days. If we need longer, we tell you why and when to expect it.
Step 3: independent review
If you are not satisfied with our response, you can refer the complaint to an independent redress scheme. We give you the scheme's details and contact information in our written response.
Our records
We keep a log of every complaint and the outcome, and review it regularly so the same issue does not come round twice.
Questions about this page? Email hello@kinsystems.co.uk or write to us at Unit 1 Vale Drive, Oldham, OL9 6TP.